Refund policy
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Avoidbit Return and Refund PolicyThank you for shopping at Avoidbit! We stand behind the quality of our 3D printed goods and want you to be satisfied with your purchase. Below are the details of our return and refund policy.1. All Sales Final
- All sales of 3D printed goods are final. We do not accept returns or offer refunds for reasons such as change of mind, incorrect size selection, or other non-defective issues.
- We offer a 30-day warranty for defective products, starting from the date of delivery.
- A product is considered defective if it arrives damaged or does not function as described due to production errors.
-
To request a warranty claim, contact us at support@avoidbit.com within 30 days of delivery with:
- Your order number
- Photos or videos clearly showing the defect
- A brief description of the issue
- If approved, we will provide a replacement or refund at our discretion. Avoidbit will cover return shipping costs for approved defective items.
-
Due to the custom nature of 3D printed goods, we do not accept returns or refunds for non-defective items, including but not limited to:
- Items that meet the product description but do not meet customer expectations
- Items ordered in error by the customer (e.g., wrong size or design)
- Contact us at support@avoidbit.com within 30 days of delivery to initiate a claim.
- We will review your request within 2-3 business days and provide instructions for next steps.
- Approved returns must be shipped back in their original condition and packaging, following our provided instructions.
- Replacements or refunds will be processed within 5-7 business days of receiving the returned item.
-
The 30-day warranty does not cover:
- Damage caused by misuse, improper handling, or accidents
- Normal wear and tear
- Modifications or alterations made to the product by the customer
- Items not purchased directly from Avoidbit (e.g., through third-party retailers) are not eligible.
-
For warranty claims or questions, reach out to:
- Email: support@avoidbit.com
- Response time: Within 24 hours, excluding holidays and weekends